Shipping policy
Shipping Policy
Last Updated: June 2026
Cluve Sydney is a brand operated by E-commercer Sales e Coelho Promoção de Vendas LTDA, a legally registered company in Brazil under CNPJ 38.476.922/0001-42.
Registered Business Address:
Avenida Paulista, 171 – 4th Floor
Bela Vista, São Paulo – SP
01311-904
Brazil
Website: www.cluvesydney.com
Email: support@cluvesydney.com
At Cluve Sydney, we provide tracked shipping across Australia to ensure a secure and reliable delivery experience.
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Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
Orders are not processed or shipped on weekends or public holidays.
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Shipping Options
Free Standard Shipping
• Cost: Free on all orders
• Estimated Delivery Time: 7–12 business days
• Available throughout Australia
Express Shipping
• Cost: Calculated and displayed at checkout
• Estimated Delivery Time: 2–7 business days
Delivery estimates are provided as guidance only and may vary depending on location, carrier performance, and external factors.
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Order Tracking
All orders include tracking information.
Tracking details will be sent to the email address provided during checkout once the order has been dispatched.
Customers can monitor shipment progress using the tracking link provided.
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Delivery Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:
• Customs inspections
• Carrier disruptions
• Severe weather conditions
• Public holidays
• High seasonal demand
If your order experiences unexpected delays, our customer support team will be happy to assist.
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Shipping Information Accuracy
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is supplied, delivery delays may occur and additional shipping fees may be required for reshipment.
Please contact us as soon as possible if you notice an error in your shipping details.
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Lost or Missing Shipments
If you believe your package has been lost during transit, please contact our support team at support@cluvesydney.com.
We will work with the shipping carrier to investigate the shipment and assist in resolving the issue whenever possible.
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Shipping Coverage
Cluve Sydney currently ships to addresses within Australia.
Availability of shipping services may vary depending on location.
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Customer Support
If you have any questions regarding shipping, tracking information, or delivery times, please contact us:
Email: support@cluvesydney.com
Website: www.cluvesydney.com
Customer Support Hours:
Monday to Friday
9:00 AM – 6:00 PM (AEST)
We aim to respond to all enquiries within 24 business hours.