Privacy Policy
Cluve Sydney respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.cluvesydney.com, place an order, use our services, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
-
Who We Are
Cluve Sydney is a brand operated by E-commercer Sales e Coelho Promoção de Vendas LTDA, a legally registered company in Brazil under CNPJ 38.476.922/0001-42.
Registered Business Address:
Avenida Paulista, 171 – 4th Floor
Bela Vista, São Paulo – SP
01311-904
Brazil
Website:
https://www.cluvesydney.com
Contact Email:
support@cluvesydney.com
For the purposes of applicable privacy and data protection laws, E-commercer Sales e Coelho Promoção de Vendas LTDA is responsible for the collection and processing of personal information through this website.
-
Information We Collect
We may collect the following information:
Information you provide directly:
• Name
• Email address
• Phone number
• Billing and shipping address
• Order information
• Customer service communications
Information collected automatically:
• IP address
• Device information
• Browser type
• Operating system
• Website activity and interactions
• Cookies and similar technologies
Information received from third parties:
• Payment processors
• Shipping providers
• Analytics services
• Marketing and advertising partners
Payment information is processed securely by third-party payment providers and is not stored on our servers.
-
How We Use Your Information
We may use your information to:
• Process and fulfil orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraud and maintain website security
• Comply with legal obligations
• Send marketing communications where permitted
-
Sharing Your Information
We may share your information with:
• Payment processing providers
• Shipping and logistics partners
• Customer support providers
• Analytics and advertising platforms
• Government or regulatory authorities when required by law
We do not sell or rent personal information to third parties.
-
Cookies
We use cookies and similar technologies to:
• Improve website performance
• Remember preferences
• Analyse website traffic
• Support marketing and advertising activities
You may manage cookies through your browser settings.
-
International Processing
As an international e-commerce business, your information may be processed by service providers located in different countries, including Brazil, Australia, the United States, and other jurisdictions where our service providers operate.
We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy laws.
-
Data Retention
We retain personal information only for as long as necessary to:
• Fulfil orders and provide customer support
• Comply with legal, tax, and accounting obligations
• Resolve disputes
• Enforce our agreements
-
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where applicable
• Object to certain processing activities
To exercise any of these rights, please contact:
-
Children's Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
-
Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage is completely secure.
-
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and become effective immediately upon posting.
-
Contact Us
For questions regarding this Privacy Policy or our privacy practices, please contact:
Cluve Sydney
E-commercer Sales e Coelho Promoção de Vendas LTDA
CNPJ: 38.476.922/0001-42
Avenida Paulista, 171 – 4th Floor
Bela Vista, São Paulo – SP
01311-904
Brazil