Terms of Service

These Terms of Service apply to all purchases made through www.cluvesydney.com. By accessing our website or placing an order, you agree to be bound by these Terms.

  1. Scope

These Terms govern all agreements between Cluve Sydney and customers relating to products offered through our online store.

A consumer is an individual purchasing products for personal use and not for resale or commercial purposes.

  1. Company Information

Cluve Sydney is a brand operated by:

E-commercer Sales e Coelho Promoção de Vendas LTDA

CNPJ: 38.476.922/0001-42

Registered Business Address:

Avenida Paulista, 171 – 4th Floor
Bela Vista, São Paulo – SP
01311-904
Brazil

Website: https://cluvesydney.com

Email: support@cluvesydney.com

Customer Support Hours:

Monday to Friday

9:00 AM – 6:00 PM (AEST)

  1. Orders and Contract Formation

The products displayed on our website constitute an invitation to purchase and do not represent a legally binding offer.

By placing an order, you submit an offer to purchase the selected products.

A purchase agreement is formed once we send an order confirmation email.

  1. Order Confirmation

After placing an order, you will receive an email confirming the details of your purchase.

Customers are responsible for providing accurate billing, shipping, and contact information.

  1. Prices and Payment

All prices displayed on our website are shown in the applicable currency and include any taxes required by law where applicable.

Shipping costs are displayed during checkout before payment is completed.

Accepted payment methods may include:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

and other payment methods displayed at checkout.

  1. Shipping and Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery times vary depending on the destination and shipping method selected.

Delivery estimates are provided for informational purposes only and are not guaranteed.

Risk of loss transfers to the customer upon successful delivery to the shipping address provided during checkout.

  1. Ownership of Goods

Ownership of products remains with Cluve Sydney until full payment has been received.

  1. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy available on our website.

Customers wishing to request a return should contact:

support@cluvesydney.com

Return requests must comply with the conditions outlined in our Refund & Returns Policy.

  1. Product Information

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However, we do not guarantee that all information is free from typographical errors, inaccuracies, or omissions.

We reserve the right to correct any errors without prior notice.

  1. Consumer Rights

Nothing in these Terms limits or excludes any consumer rights that cannot be excluded under applicable law.

  1. Limitation of Liability

To the maximum extent permitted by law, Cluve Sydney shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or website.

  1. Privacy

Your use of our website is also governed by our Privacy Policy.

  1. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the registered business entity operating Cluve Sydney, without affecting any mandatory consumer rights applicable in the customer's country of residence.

  1. Language

These Terms and all related communications are provided in English.