Contact
Need help with an order, delivery, return or product?
Our customer support team is available to assist customers throughout Australia.
CUSTOMER SUPPORT
Email: support@cluvesydney.com
Support Hours:
Monday–Friday
9:00 AM–6:00 PM Sydney time (AEST/AEDT)
We aim to respond within 1 business day. During periods of unusually high demand, responses may take up to 2 business days.
For faster assistance, please include:
• Your full name.
• Your order number, where applicable.
• The email address used to place the order.
• A clear description of your question or issue.
• Photographs or videos, where relevant to a damaged or defective product.
ORDER AND DELIVERY SUPPORT
You can contact us for assistance with:
• Order status.
• Tracking information.
• Delivery delays.
• Address corrections requested before dispatch.
• Missing or damaged packages.
• Product questions.
• Returns and refunds.
• Warranty requests.
RETURNS
To request a return, email:
support@cluvesydney.com
Please include your order number and the email address used during checkout.
If your return is accepted, our support team will email you the return instructions and a prepaid return shipping label.
Please do not send returns to our registered business address unless specifically instructed by our support team.
BUSINESS DETAILS
Brand Name: Cluve Sydney
Legal Entity:
E-commercer Sales e Coelho Promoção de Vendas LTDA
CNPJ: 38.476.922/0001-42
Registered Business Address:
Avenida Paulista, 171 – 4th Floor
Bela Vista, São Paulo – SP
01311-904
Brazil
The address above is our registered business address. It is not a retail store, fulfilment centre or general return address.
Website: https://cluvesydney.com
Email: support@cluvesydney.com
CONTACT FORM
You may also send us a message using the contact form on this page.
Please ensure your email address is entered correctly so that our team can respond.
Thank you for choosing Cluve Sydney.